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1 (one) hour block of technical support billed in 15 minute increments.  Includes scheduled phone, remote desktop, training (outside of initial product purchase training and provided published videos on, on-site (if applicable), and other escalated support matters beyond initial CareTeam customer support and initial problem diagnostics and troubleshooting.  You will be notified when billable support time is going to be applied to your support engagement.


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